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Policy & About Us
We would love to hear from you regarding your recent
experience viewing this web site. Please take a few moments to tell us
what you think about our site by opening the web page titled:
"Feedback". Your input is very important to us.
OUR MISSION
NU-Cut Wood Products, LLC is committed to building hand crafted quality products.
Products since 1975, designed
to last the test of time. Nothing is worth doing unless done right.
Make it good and make it affordable. We have strived to keep our prices
down even though material costs have skyrocketed in the last few years.
I believe that the products
we manufacture are indeed Heirlooms and Heirloom Toys that will last the test of time.
Other dollhouse's on the WEB cannot claim that they
are "Proudly
Made in America" because they are not. When they say
"Only Available in the USA" or
"Find them in the USA", or "Designed in
the USA", or if they are shipped from a store
in America and the product box states "XYZ Co. USA", they are trying to fool you into believing they
are made here. They are actually Made in China, Thailand or other
third world countries. They are flimsy, crude in
construction using inferior products and lack a quality finish and appearance.
They are not made to last the test of time. They use plastics that break,
thin photo
finished paper backgrounds to mask the thin pressed wood or standard 3/8 rough on
one side
plywood used in hidden construction. They proudly state "Scored" grooves for
assembly. ("Scored" as defined in the dictionary = barely
marked with no slotted grooves which lack strength in joining and assembly). They also use thin MDF "manufactured density fiberboard" better
known as (pressed cardboard) for part of their main structure, walls and floors.
They glue the MDF to cardboard to construct their walls and then call it an
Heirloom! Unless they specifically say they are Made In
the USA or America,
they are NOT.
We firmly believe that building a quality
product at an affordable price and being
"Made in America" means something to us and our customers.
As the great John
Reynolds once said "Price is your friend for a day, Quality is your friend
for a lifetime".
Please pass the word as our Business success depends on you, our cherished
customer.
Our Doll
Houses and other products are designed for ages 4 and up. They are not designed nor intended to be climbed upon
nor used in a destructive manner. Nu-Cut Wood Products
is not liable if our products are used in any way other
than the intended purpose.
PRIVACY & SECURITY STATEMENT
We are very concerned about your Privacy. We want to
assure you that we DO NOT SELL or provide our mailing list, Fax list, or E-mail
list to anyone! We DO NOT SELL or provide your phone number to anyone.
We do not tolerate our own personal information being sold or given away and
therefore, also respect your total Privacy. We only use the information you
provide us to transact your immediate order and only keep on file contact
information. Our website
links to a gateway Secure Server SSL certificate with 128 bit encryption for all
of our Credit Card transactions. 100 % Safe.
This ensures that all sensitive information we transmit such as Credit Card
numbers, and any personal information is securely transmitted when your Order is
placed through our secure site.
COMPANY
PROFILE
Nu -Cut Wood Products, LLC was officially established in 1988.
My actual wood experience started in 1975 when my first daughter learned
to walk. Since that time, I have designed and built many Heirloom wooden toys
for
both of my daughters and for retail stores. In 1988, I undertook a challenge to build a
Barbie Doll
size All Wood Doll House
that was of Heirloom quality and design.
I felt that if we could produce an affordable product that met that goal while
exceeding our competitors products, then we should make them. Our company
history reflects our commitment to you the customer. Please visit the
"Testimonials" web page to read what some of
our customers have said. Also
Please visit our
"Articles"
web page to read what the newspapers have said.
AT TIME OF DELIVERY (DAMAGED MERCHANDISE)
Upon receipt, promptly inspect all packages for shipping
damage prior to opening any box. Make note of any shipping damage on the UPS
or FedEx receipt
form and have the driver sign in concurrence. If the driver has dropped off the box and then left,
and upon your inspection you discover noticeable damage to outside of shipping
container, immediately call the local UPS or FedEx office
number and
ask them to return to annotate and sign their concurrence on the receipt form
prior to opening the package.
Take pictures of the damaged shipping container and then open to inspect for
damage within. If further damage has occurred to contents, Please
contact us immediately so that we can take appropriate steps to
rectify the shipment to your satisfaction and to submit the appropriate claim to
the shipping company. Time is of the essence. Any damage must be reported by us before 10 days
for the claim with UPS/FedEx to be valid. We cannot process a claim
after the 10 day time frame for damage claims.
Save all packing materials and contact us immediately at
martin@xmission.com or 801-254-6366. Failure to give notice
regarding shipping or packaging damage within 3 days after receipt of shipment
shall be deemed an acceptance of the goods received. Keep the UPS or FedEx
Receipt so that we can assess accountability for any damage.
SHIPPING DETAILS
ATTN:
Customers
outside of the USA.
We routinely receive great
discounts when we use FedEx & UPS International and am happy to pass
those savings onto you great customers. FedEx & UPS ships door to
door with guarantee delivery usually within 3-7 business days. We compare
quotes to make sure you get the best shipping price. Excellent
dependable service from our location to yours so please contact us with
your Order information so that we can provide you with great discounted
Shipping costs to your destination. Because we care.
So, No Excuses for
you great customers
outside the USA.
SHIPPING & RETURN/REFUND POLICY
We accept returns within 3 days from the date of
delivery. All products must be unopened and returned in
original packaging. You must receive authorization from us before
returning any items. If you fail to receive authorization from us prior to
sending us a return, your refund may be delayed. Please include your
reason for returning the products.
Returned products will be inspected for damage and/or missing parts and will be
assessed appropriate charges prior to any refund. Sorry,
but we cannot refund your shipping costs to our destination. We must also
subtract our initial shipping costs from your refund. We also charge a
10% restocking fee. Please email us at
martin@xmission.com for authorization prior to making a return to minimize
any delays in receiving your refund. NU-CUT Wood Products wants you to be satisfied with your
purchase, so please call us prior to returning any items so that we may have an
opportunity to rectify any of your concerns prior to your return. In any
case, ABSOLUTELY No Returns Without Prior
Authorization. ATTN: Please be sure the product you order is exactly
what you want to avoid any unnecessary shipping costs. Also, Please notify us immediately regarding any cancellations or
changes to avoid any unnecessary charges.
ORDER CANCELLATION
You may cancel an order prior to shipping. Once shipped
you will have to follow the instructions as outlined in the "Shipping &
Return/Refund Policy". You can either email us at
martin@xmission.com or call us at 801-254-6366 to
cancel your order. If your Order is cancelled prior to shipping, a $10.00
fee will have to be subtracted from your refund to defray initial fees and
cancellation fees associated with credit card processing charged by the bank.
CONTACT INFORMATION
- Telephone 801-254-6366
FAX 801-254-0674
- NU-CUT Wood Products,LLC
- ATTN: Frank
Martin
11089 South 2700 West - South Jordan, UT 84095
- E-mail address: martin@xmission.com
The Dollhouses and dollhouse furniture are Copyright ©. Any reproduction for sale and/or distribution is strictly prohibited and is subject to criminal prosecution.
Barbie® is a registered trademark of Mattel, Inc. NU-CUT Wood Products, LLC is not associated or affiliated with Mattel, Inc. All of our products are protected by Copyright ©. Please respect Copyright infringement.